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FAQ - AEON Credit Cards - Asiatravel Cash Reward Loyalty Program

About AEON Credit Cards-Asiatravel Cash Reward Program
This is a program to reward AEON Hong Kong cardholders only with Cash Reward.
It is also a referral program to reward our customers with Cash for making bookings on someone's behalf.
How to Earn your Cash Reward?
How does it work?
The AEON Credit Cards-Asiatravel Cash Reward Program (A-ACRP) allows you to earn Cash for every booking made into the www.asiatravel.com/acshk website. Each participating hotel page or tour package page will visibly show this logo to indicate that aside from enjoying the fantastic deals, you are also given the chance to qualify for this program.
 
- For Hotel Booking, once you reach 12 materialized room nights** within the span of 6 months from the 1st check in, you will get a Cash reward equivalent to 6% of the total materialized transaction/s amount. If the 12th room night is achieved after 6 months, the cash rate is going to be 4%
 
- For Tour Packages, once you reach SGD 1,500.00 within the span of 6 months from the tour date, you will get a Cash reward equivalent to 6% of the total materialized transaction/s amount. If the  SGD 1,500 is achieved after 6 months, the cash reward is 4%

Detailed Example:
6% Cash reward (within the qualifying 6 months period)

Example 1:

Booking Date check-in:   check-out: No of Nights
15-Nov-10 2-Dec-10 7-Dec-10 5
20-Nov-10 15-Dec-10 21-Dec-10 6
28-Nov-10 26-Dec-10 28-Dec-10 2
Total Number of Nights 13
Processing of 6% cash reward: 15 Feb 2011

Example 2:

Booking Date check-in:   check-out: No of Nights
15-Nov-10 20-Jan-11 25-Jan-11 5
20-Nov-10 2-Dec-10 8-Dec-10 6
28-Mar-11 25-May-11 27-May-11 2
Total Number of Nights 13
Processing of 6% cash reward: 15 July 2011 


4% Cash reward (beyond the qualifying 6 months period)

Booking Date check-in:   check-out: No of Nights
15-Nov-10 20-Jan-11 25-Jan-11 5
20-Nov-10 2-Dec-10 8-Dec-10 6
28-Mar-11 25-Aug-11 27-Aug-11 2
Total Number of Nights 13
Processing of 4% cash reward: 15 October 2011  

Will you credit the room nights into my account if I book through your call centre?
No, the Program will only credit the room night/s into your account when it is booked from the website (www.asiatravel.com/acshk) by using your UserID and Password.
I forgot to use my UserID and password during the time of booking, can I send an email to airticketing@asiatravel.com to credit the room nights into my account?
No, the Program will only credit the room night/s into your account when it is booked from the website (www.asiatravel.com/acshk) by using your UserID and Password.
What should I do if I forget my password?
You can request password retrieval by using the 'Forgot your password?' link.
Can I qualify to your Program even though I do not have rooms to book yet?
You can also qualify by becoming a member of the AEON Credit Cards-Asiatravel Cash Reward Program. Please click this link to register and receive a login via email : http://cobrand.asiatravel.com/membership/login .
Use this login whenever you create a booking to credit the transaction under your account.
How do you compute the cash reward?
The cash reward percentage is based on the total transaction amount before taxes and service charge.
What is the meaning of Room Night/s?
Number of room/s x Number of Night/s = Number of Room Night/s
What is the meaning of Materialized room nights?
Materialized room nights are room nights that are consumed.
How do you keep track of the accumulated nights?
The accumulated room nights are tracked through the UserID.
How do I know that I've reached the 12 materialized room nights for hotel booking or SGD 1,500 for tour package?
Upon reaching 12 materialized room nights for hotel booking or SGD 1,500 for tour package, an email will be sent to announce your cash entitlement.
Will I receive a Cash reward when I book a Airline Tickets?
The Cash reward is only applicable to Hotel Room Bookings with CR logo and Tour Package with CR logo only.
Where can I see a record of my bookings?
You can view the list of your qualified bookings by logging in as a member and clicking the Reward History page, which can be found on the left hand side of the screen. However, such bookings will only appear under your account if you entered your User ID and password on the booking form during the booking process. Bypassing this stage will not qualify the booking/s toward your A-ACRP account.
If I book on behalf of a friend and still use my User ID, will this be credited to my A-ACRP account?
Yes. The A-ACRP is also a referral program. Any bookings that were made on behalf of a friend or family are still definitely qualified for the A-ACRP, provided that you key in your User ID and password on the booking form during the booking process whenever you book for them.
Can I have my cancelled bookings credited towards my A-ACRP account?
No.
Can I request booking services through airticketing@asiatravel.com?
No. airticketing@asiatravel.com can only attend to suggestions, concerns, questions, or inquiries regarding the AEON Credit Cards-Asiatravel Cash Reward Program. Bookings, cancellations, tour and itinerary suggestions can all be found at http://www.asiatravel.com/acshk.
 
What if I made a booking using a different User ID? Can I have them moved to another account?
No. The system used for the A-ACRP can only recognize and credit bookings by User ID. If you made a booking using a different account, our system won't be able to credit this to any other account.
 
Can I merge two User IDs and combine their total bookings so I can hit the 12 room nights?
No. As the system used for the AEON Credit Cards-Asiatravel cash Reward Program can only recognize and credit bookings by User ID, there will be no way for us to merge two different accounts and combine their total bookings. Bookings on different accounts can only be credited to their corresponding User IDs.
 

How do I become a member of the AEON Credit Cards-Asiatravel Cash Reward Program?

Sign up as a member by clicking through the Cash Reward link on http://www.asiatravel.com/acshk homepage. After submitting your details, a confirmation email will be sent to you regarding your membership status.

How do you reward the Cash to me?
We will reward the monies into the credit card account you provide to us in "My Cash Reward Account"
How do I know when the money is credited into the credit card I have provided?
We shall send an automated email message right after the money is credited into the credit card you have provided.
How long am I allowed to keep the Cash Reward entitlement in "My Cash reward Account"?
You can keep the Cash Reward entitlement before the offer expires. The expiry date is included in the email message which will be sent to you once you've reached the qualifying criteria. No claims are to be recognized after the expiry date.
Which currency will you use for my Cash Reward?
Cash rewards are to in Singapore Dollars (SGD) with the exchange rate present by Asiatravel

What happens to those bookings prior to the launch of this Program?
Any bookings prior to the launch of the Program will not be credited into the Cash reward.
 
I have entered the password sent in the e-mail registered with A-ACRP, and it gives me the error message: "The information that you have entered is invalid." What am I doing wrong?
Your password is case-sensitive, so please check to ensure that you are entering the password correctly. If you have used the correct details and are still having problems, please send an email message to airticketing@asiatravel.com for assistance.
Alternatively you can request password retrieval by using the 'Forgot your password?' link.
What if I did not receive my Member ID and password after making a booking?
If you do not receive your Member ID and password after completing the booking process, please send us the details of your Booking ID to airticketing@asiatravel.com. We will retrieve the information and forward the details to the e-mail address we have on file.
My concern is not mentioned in this page, who should I direct my query to?
If you have further concerns that are not mentioned in this page, please send your enquiries to airticketing@asiatravel.com and someone will get in touch with you right away.
Will I be entitled to the Cash Reward if I use Asiatravel Cash Voucher to pay for my transaction?
No.  bookings that are partially paid by using the Cash Voucher are not entitled to Asiatravel Cash Reward.